GENERAL TERMS AND CONDITIONS
1 – APPLICABLE REGULATIONS
(terms and conditions) submits to the status of “Residence de Tourisme”.
La Reserve’ status
of residence beyond the contractual rental period. Under French law residents
are not permitted to use the address of a “Residence de Tourisme” as their
legal domicile (private or professional).
2 – RESERVATION
A booking shall only
be confirmed following acceptance by La Reserve of a client’s reservation, and
receipt of the resident’s deposit (in accordance with clause 3). La Reserve may
elect at its own discretion to confirm reservations in writing.
Group bookings are
subject to the group contract terms. A group booking is any booking of 10 rooms
and more, emanating from a single entity. Group reservations require a written
acceptance and confirmation.
3 – DEPOSITS
be binding only if guaranteed in full by a valid major credit card* or where
prior credit arrangements have been agreed with La Reserve, or where a deposit
has been received for such reservation.
The deposit for a
reservation will be the equivalent of :
One night’s stay for any reservation of between one to
Two nights’ stay for any reservation of between seven
to twenty nights, and
Three nights’ stay for any reservation of thirty
nights or more.
accepted by La Reserve, subject to a deposit, will be held until five days
before the scheduled arrival date. If the required deposit has not been
received at least five days prior to the scheduled arrival date, the
reservation will automatically be cancelled.
For bookings with a
lead-time of less than five days, payment of the deposit guaranteed by a major
credit card* will be required.
4 – SETTLEMENT OF INVOICES
Invoices are to be
settled upon presentation without delay. La Reserve will invoice for the entire
duration of the stay on the date of arrival, except for stays extending beyond
a 15 days duration, in which event invoices will be presented in 15 days
In cases where payments for a resident’s stay has been arranged to be
settled by someone other than the resident (“a Paying Entity”), the resident
will be required to provide a guarantee by major credit card* and the resident will be responsible
personally for payment if the Paying Entity does not pay.
Payments for additional services will be required on presentation of the
invoice without delay. The credit limit for such additional services is 200€.
5 – PRICE QUOTATION
The price for hiring a unit depends upon the duration of the stay. Our
current prices (which La Reserve is able to adjust at its sole discretion) are
available on application to the company and on or website.
Prices are quoted in local currency for the apartment rental only
(inclusive of VAT). The price of the rental includes the cost of water,
electricity, gas, weekly cleaning and linen/towel services.
The price of the rental does not include the costs of additional
services requested and does not include any personal insurance cover. La
Reserve recommends that the resident should take out all relevant insurance
An inventory of equipment and utensils is placed in each apartment, and
it is the obligation of the resident to verify the completeness of the
inventory and the state of repair and condition of all equipment and utensils
upon arrival in the apartment. In the event of discrepancies, the resident shall
report such discrepancies within four hours of arrival to reception. If no
discrepancy is reported, the resident is deemed to have accepted the inventory.
6 – MODIFICATION TO A RESERVATION OR TO THE DURATION OF
Subject to availability and at the discretion of the management, the
length of stay can be extended although there will be no obligation to allocate
the same apartment or to apply the same rate. If the duration of the reserved
stay is to be shortened, then the applicable price for that shorter duration
will come into force.
Please note that a change of rate for a shortened or lengthened stay
will be applied retrospectively to the resident’s account. The new rate will be
effective from the original date of arrival.
7 – CANCELLATION / NO SHOW POLICY
A cancellation notified to La Reserve at any time prior to mid-day
(12:00) on the expected day of arrival, will not be subject to a cancellation
For a cancellation notified to La Reserve at any time after mid-day
(12:00) on the expected day of arrival or for a “no-show”, La Reserve will
retain or invoice an amount as follow :
For stays of under 7 nights, the value of night’s stay
For stay of between 7 nights to 29 nights, the value
of two nights’ stay ;
For stay of more than 29 nights, the value of three
The effective date of a written cancellation from a resident will be the
date of receipt of that cancellation at the Residence.
Group reservations are subject to separate group cancellation policies,
available on request.
8- OBLIGATIONS OF THE RESIDENT
The apartment will be made available to the resident in good order. The
resident is responsible for taking all reasonable care of the apartment and its
Except in the case of normal wear and tear, the resident will be
responsible for making good any damage to the apartment or its contents which
has occurred due to a negligence ; wilful damage or irresponsible behaviour on
the part of those occupying the apartment or their guests. Such damage must be
reported, without delay, to our local representatives. The cost of the repair
or replacement must be agreed and paid to La Reserve.
A final inventory and check or the apartment will be conducted on or
before the resident’s departure. La Reserve will charge a resident for any item
of equipment or utensils missing from the inventory and / or for any damage
caused to the apartment.
We reserve the right to enter (either ourselves or through
sub-contractors) the rented apartment at any time (with due regard to the
convenience of the resident) for inspections, maintenance, cleaning and
security purposes and to ensure due performance of this agreement by the
9 – GUARANTEE DEPOSIT
A deposit as stated in the contract will be retained during the entire
length of the stay. It will be repaid after settlement of all amounts due and
after the control of the apartment and its inventory has been concluded.
10 – LIABILITY
Does not take any liability for theft of damage to
personal belongings in the apartment, parking, garages, storage facilities, or
any other way during the period of the booking
Should not be liable to the resident for any special,
consequential or incidental damages howsoever arising during the period of the
Should not have any liability for any complaint
submitted after the resident has left the apartment.
All information supplied by La Reserve is given in good faith and is
based on information available at this time. All reasonable measures have been
taken to ensure the accuracy of any statement made, but La Reserve should not
be liable for any variation howsoever caused.
11 – TERMINATION
The agreement will be terminated immediately and without notice in the
event of the resident’s non-performance of his or her obligations, or
unsuitable conduct-causing disturbance to other residents in the apartment
residence and / or non-respect of hour regulations. The resident shall leave
immediately on request.
* LA RESERVE accepts the following credit cards : American Express,
Visa, and MasterCard, Diners