GENERAL TERMS AND CONDITIONS

 

1 – APPLICABLE REGULATIONS

This agreement (terms and conditions) submits to the status of “Residence de Tourisme”.

La Reserve’ status of residence beyond the contractual rental period. Under French law residents are not permitted to use the address of a “Residence de Tourisme” as their legal domicile (private or professional).

 

2 – RESERVATION

A booking shall only be confirmed following acceptance by La Reserve of a client’s reservation, and receipt of the resident’s deposit (in accordance with clause 3). La Reserve may elect at its own discretion to confirm reservations in writing.

Group bookings are subject to the group contract terms. A group booking is any booking of 10 rooms and more, emanating from a single entity. Group reservations require a written acceptance and confirmation.

 

3 – DEPOSITS

Reservations shall be binding only if guaranteed in full by a valid major credit card* or where prior credit arrangements have been agreed with La Reserve, or where a deposit has been received for such reservation.

The deposit for a reservation will be the equivalent of :

-          One night’s stay for any reservation of between one to six nights,

-          Two nights’ stay for any reservation of between seven to twenty nights, and

                 Three nights’ stay for any reservation of thirty nights or more.

Reservations accepted by La Reserve, subject to a deposit, will be held until five days before the scheduled arrival date. If the required deposit has not been received at least five days prior to the scheduled arrival date, the reservation will automatically be cancelled.

For bookings with a lead-time of less than five days, payment of the deposit guaranteed by a major credit card* will be required.

 

4 – SETTLEMENT OF INVOICES

Invoices are to be settled upon presentation without delay. La Reserve will invoice for the entire duration of the stay on the date of arrival, except for stays extending beyond a 15 days duration, in which event invoices will be presented in 15 days increments.

In cases where payments for a resident’s stay has been arranged to be settled by someone other than the resident (“a Paying Entity”), the resident will be required to provide a guarantee by major credit card*  and the resident will be responsible personally for payment if the Paying Entity does not pay.

Payments for additional services will be required on presentation of the invoice without delay. The credit limit for such additional services is 200€.

 

5 – PRICE QUOTATION

The price for hiring a unit depends upon the duration of the stay. Our current prices (which La Reserve is able to adjust at its sole discretion) are available on application to the company and on or website.

Prices are quoted in local currency for the apartment rental only (inclusive of VAT). The price of the rental includes the cost of water, electricity, gas, weekly cleaning and linen/towel services.

The price of the rental does not include the costs of additional services requested and does not include any personal insurance cover. La Reserve recommends that the resident should take out all relevant insurance cover.

An inventory of equipment and utensils is placed in each apartment, and it is the obligation of the resident to verify the completeness of the inventory and the state of repair and condition of all equipment and utensils upon arrival in the apartment. In the event of discrepancies, the resident shall report such discrepancies within four hours of arrival to reception. If no discrepancy is reported, the resident is deemed to have accepted the inventory.

 

6 – MODIFICATION TO A RESERVATION OR TO THE DURATION OF STAY

Subject to availability and at the discretion of the management, the length of stay can be extended although there will be no obligation to allocate the same apartment or to apply the same rate. If the duration of the reserved stay is to be shortened, then the applicable price for that shorter duration will come into force.

Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively to the resident’s account. The new rate will be effective from the original date of arrival.

 

7 – CANCELLATION / NO SHOW POLICY

A cancellation notified to La Reserve at any time prior to mid-day (12:00) on the expected day of arrival, will not be subject to a cancellation fee.

For a cancellation notified to La Reserve at any time after mid-day (12:00) on the expected day of arrival or for a “no-show”, La Reserve will retain or invoice an amount as follow :

-          For stays of under 7 nights, the value of night’s stay ;

-          For stay of between 7 nights to 29 nights, the value of two nights’ stay ;

-          For stay of more than 29 nights, the value of three nights’ stay.

The effective date of a written cancellation from a resident will be the date of receipt of that cancellation at the Residence.

Group reservations are subject to separate group cancellation policies, available on request.

 

8- OBLIGATIONS OF THE RESIDENT

The apartment will be made available to the resident in good order. The resident is responsible for taking all reasonable care of the apartment and its contents.

Except in the case of normal wear and tear, the resident will be responsible for making good any damage to the apartment or its contents which has occurred due to a negligence ; wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed and paid to La Reserve.

A final inventory and check or the apartment will be conducted on or before the resident’s departure. La Reserve will charge a resident for any item of equipment or utensils missing from the inventory and / or for any damage caused to the apartment.

We reserve the right to enter (either ourselves or through sub-contractors) the rented apartment at any time (with due regard to the convenience of the resident) for inspections, maintenance, cleaning and security purposes and to ensure due performance of this agreement by the resident.

 

9 – GUARANTEE DEPOSIT

A deposit as stated in the contract will be retained during the entire length of the stay. It will be repaid after settlement of all amounts due and after the control of the apartment and its inventory has been concluded.

 

10 – LIABILITY

La Reserve

-          Does not take any liability for theft of damage to personal belongings in the apartment, parking, garages, storage facilities, or any other way during the period of the booking

-          Should not be liable to the resident for any special, consequential or incidental damages howsoever arising during the period of the booking

-          Should not have any liability for any complaint submitted after the resident has left the apartment.

All information supplied by La Reserve is given in good faith and is based on information available at this time. All reasonable measures have been taken to ensure the accuracy of any statement made, but La Reserve should not be liable for any variation howsoever caused.

 

11 – TERMINATION

The agreement will be terminated immediately and without notice in the event of the resident’s non-performance of his or her obligations, or unsuitable conduct-causing disturbance to other residents in the apartment residence and / or non-respect of hour regulations. The resident shall leave immediately on request.

 

* LA RESERVE accepts the following credit cards : American Express, Visa, and MasterCard, Diners